Refund & Cancellation

1. How Spoon Orders Work

• Spoon accepts active (immediate) orders only.
• Spoon does not support pre-orders or scheduled orders.
• Food preparation begins shortly after your order is successfully placed and paid for.

2. Cancellation by Users

Because preparation starts almost immediately, orders cannot be cancelled by users after they are placed. For this reason, there is no cancellation option in the app.

3. Cancellation by Administrators

In rare situations, an administrator may cancel an order, for example:

• The item is unavailable
• A kitchen issue
• A technical issue
• An operational reason
• Any other administrative decision

4. Refunds

When an administrator cancels your order:

• The entire paid amount is refunded immediately.
• The refund is credited instantly to your Spoon Wallet as Spoon Coins.
• The Spoon Wallet credit equals the exact original payment amount.

Example: If you paid ₹25 and an administrator cancels the order, ₹25 in Spoon Coins is credited to your Spoon Wallet immediately.

5. Using Your Spoon Wallet

Your Spoon Wallet balance can be used for future Spoon purchases. No manual refund request or separate process is required — refunds are automatic and instant.

6. Uncollected Orders

Please collect your order promptly after the "Ready for Pickup" notification. Orders left uncollected may be cancelled and refunded to your Spoon Wallet as Spoon Coins.

7. Questions

For any refund query, reach us via our Contact page.